SHIPPING & RETURNS ↓

PLEASE ALLOW 3–7 WORKING DAYS FOR ORDER FULFILLMENT NOTICE AND TRACKING INFORMATION. FOR USA ALLOW 2–4 WORKING DAYS FROM OUR USA WAREHOUSE AND 6–12 WORKING DAYS FROM OUR HONG KONG WAREHOUSE.

Upon placing your order, you will receive an order confirmation email. Once your order is packed you will receive a second email with shipping information.

We use a range of courier providers and aim to provide the fastest and most convenient shipping possible to each location. Our main carriers include FedEx, DHL, UPS, USPS and GOFO.

INTERNATIONAL TAXES AND DUTIES ↓

All international duties, taxes or border charges are calculated at checkout.

For our USA customers we're pleased to cover all applicable USA duties and tariffs on your purchases. You only pay the sales tax and shipping charge where applicable.

ORDER TRANSIT TIMES ↓

Once your order is picked up by our courier partner, the below is an indication on how long it will take for you to receive it.

USA (from our US warehouse) — 2–4 days
USA (from our HK warehouse) — 6–12 days
Japan — 1–4 days
UK — 2–6 days
Germany — 2–6 days
Italy — 2–6 days
France — 2–6 days
Switzerland — 2–6 days
Netherlands — 2–6 days
Spain — 2–6 days
Canada — 2–6 days
New Zealand — 2–6 days
Australia — 2–6 days

We do ship to most countries via express courier 1–5 days transit time. If your country is not listed you can contact info@hael.studio to find your estimated order shipping time.

All orders are shipped from our Hong Kong warehouse. We use a range of courier providers and aim to provide the fastest and most convenient shipping possible to each location. Our main carriers include FedEx, UPS, DHL and DPEX.

RETURNS & EXCHANGES POLICY ↓

Please contact us via info@hael.studio if you have any questions prior to purchase. We strongly advise consulting our size charts and hovering over the model for their size and height before making your order to ensure sizing satisfaction. Please carefully read through this returns policy or you're agreeing to this when you make a purchase from our website.

RETURNS & EXCHANGES ↓

To request a return or exchange, contact info@hael.studio with your order number and request details.